How to request deletion

1. Send a request to our support team via the Contact Us page or call our hotline.
2. Include your registered email/phone number and a short message: "Please delete my account".
3. We will verify ownership and confirm the request within 7 business days.

What data is deleted

• Profile information (name, email, phone, address, photo)
• Account credentials and login tokens
• Saved preferences and activity history

What data may be retained

• Order and payment records required for legal, tax, or audit purposes
• Basic transaction metadata for fraud prevention and dispute resolution

Retention period

Retained data is stored only as long as required by applicable laws and business compliance.